FAQs

1.How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 15 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

2.How Do I Cancel An Order?

We are only able to cancel orders within the first 5 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

3.What Is Your Return Policy?

Our products are idol merchandise and considered personalized collectibles. Once sold, they are non-refundable and non-exchangeable. Please carefully review product details before making a purchase.

If you receive a product that has been damaged or is missing items due to shipping, please contact us within 48 hours of receiving your order.


4.What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)

5.How come my package shows delivered but I have not received my package?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to contact us.

6.Why is the tracking number not working?

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.

7.Why hasn't my shipping information been updated?

Sometimes it takes the information some time to update. Sometimes the shipping company has not updated the package information.